Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept money orders and personal checks (with a 3-day hold for the check to clear).

Shipping Due to the weight and cost we cannot ship to Alaska, Hawaii or Canada. We ship via FedEx Ground from our warehouse in California. Shipping time varies by your location. Customers should expect a 3-5 business day delivery time. Unfortunately we cannot accommodate pickups.

Damaged Goods Please do not be alarmed if the box your firepit arrives in is damaged. This often happens, yet the firepit inside is rarely damaged. Before refusing shipment, please inspect the firepit itself and you will usually find it is in fine condition. If the firepit is damaged, please email us and we will arrange for pick up and replacement. We have shipped over 500 of these firepits and only had one actually damaged in shipment.

Warranty and Manufacturers Defects. Your firepit is guaranteed for life. If it ever rusts out or breaks, please contact us for replacement instructions before returning.

Return Merchandise Policy. You have 30 days from the ship date to receive refunds. Please email us using the contact us form to request a refund.

Share

Leave a Reply